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Moving Beyond Labor Arbitrage for Strategic BPO Success

Blog, Business in India, Business Process Outsourcing (BPO), Call Centers, Entrepreneurship, Startups, Uncategorized / Admin

As we’ve explored, labor arbitrage and wage cost differentials led many companies to initially pursue outsourcing partnerships. However, leading BPO providers like we offer far more strategic advantages that deliver greater value and innovation. Integrating Automation for Enhanced Productivity One way we optimizes BPO services is by leveraging cutting-edge automation and digital capabilities. Robotic process […]

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Call Center Employee Retention: Winning Strategies for the BPO Industry

Call Center Employee Retention: Boost Engagement & Growth

Business in India, Blog, Business Process Outsourcing (BPO), Call Centers, Entrepreneurship, Startups / Admin

The whir of endless calls, the pressure of demanding targets, and the occasional difficult customer – it’s easy to understand why call centers, particularly within the BPO industry, grapple with notoriously high turnover rates. The costs are severe, loss of trained Employee Retention, repeated hiring and training expenses, and even impacts on team morale. However,

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How to start a BPO call center in India?

1 Comment / Business in India, Business Process Outsourcing (BPO), Call Centers, Entrepreneurship, Startups / Admin

Today, I am going to discuss “How to start a BPO call center in India?” So let’s begin… Business Process Outsourcing (BPO) is a thriving sector that relies on a large and proficient English-speaking population. The Indian BPO industry is worth billions of dollars and continues to experience significant growth. While the COVID-19 pandemic temporarily

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