Table of Contents & Quick Navigation
Section 1 1. Agreement to Terms & Scope of Services
Welcome to Tech Support Leads (“Company”, “we”, “us”, or “our”), operating the website techsupportleads.com. These Terms and Conditions constitute a legally binding agreement between you (“Client”, “User”, or “you”) and Tech Support Leads regarding your access to and use of our website, commercial lead generation databases, verified contact data lists, digital marketing retainers, search engine optimization (SEO), pay-per-click (PPC) management, social media marketing, content marketing, and custom web development services.
By accessing our website, purchasing our data products, or executing a service agreement, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to all terms, you are expressly prohibited from using the website and must discontinue use immediately.
Section 2 2. Commercial Lead Data Licensing & Client Compliance Warranties
Tech Support Leads provides curated B2B and B2C marketing datasets for sales acceleration, outbound prospecting, call center campaigns, and digital marketing. Delivery of data files constitutes the grant of a limited, non-exclusive, non-transferable, revocable license to utilize the data solely for your internal business marketing and sales outreach.
Mandatory Statutory Anti-Spam & Privacy Compliance Warranty: As an express condition of purchasing, receiving, or using any data licensed by Tech Support Leads, Client warrants and represents that Client shall strictly adhere to all applicable international, federal, state, and local privacy, data protection, and electronic marketing laws, including without limitation:
- United States: CAN-SPAM Act of 2003 (15 U.S.C. § 7701 et seq.), Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227), Telemarketing Sales Rule (TSR), and National Do Not Call Registry regulations.
- United Kingdom: Privacy and Electronic Communications Regulations 2003 (PECR), Data Protection Act 2018, and UK GDPR.
- European Union: Regulation (EU) 2016/679 (GDPR) and national ePrivacy legislation, including honoring opt-out rights under Article 21.
- Canada: Canada's Anti-Spam Legislation (CASL — S.C. 2010, c. 23) and PIPEDA.
- Australia: Spam Act 2003 (Cth), Do Not Call Register Act 2006, and Privacy Act 1988 (Cth).
- India: Digital Personal Data Protection Act, 2023 (DPDP Act, 2023), Information Technology Act, 2000, and TRAI telemarketing regulations.
Prohibited Data Uses:
Client expressly covenants that Client shall NOT:
- Resell, sublicense, syndicate, rent, lease, redistribute, or publicly publish any raw dataset received from Tech Support Leads to third parties.
- Transmit unsolicited commercial emails (spam) without a valid physical postal address and a functioning, instantaneous one-click unsubscribe mechanism.
- Utilize automated predictive dialers or pre-recorded voice calls to telephone numbers registered on national Do Not Call lists without verifiable prior express written consent.
- Target, profile, or market to individuals known to be minors under the age of 18.
- Deploy data in any manner that is unlawful, defamatory, fraudulent, harassing, discriminatory, or infringing on intellectual property.
Section 3 3. Intellectual Property Rights
Unless otherwise indicated, the website, its source code, architecture, software, database design, website copy, audio, video, graphics, and trademarks (including the Tech Support Leads name and logo) are proprietary to Tech Support Leads and protected by copyright, trademark, and unfair competition laws. No part of the website or content may be copied, reproduced, aggregated, republished, or distributed for any commercial purpose without our express prior written permission.
Section 4 4. Service Delivery, Payment Terms, & Evaluation Orders
- Proposals & Quotations: Custom data counts and service scopes provided via proposals are valid for 14 calendar days from issuance.
- Payment Terms: Full payment or contracted milestone retainers are required prior to delivery of custom-extracted data lists or initiation of marketing campaigns.
- Paid Trial Batch Policy: To allow prospective enterprise clients to evaluate data accuracy, deliverability, and phone connectivity in live outreach environments before committing to high-volume licensing, Tech Support Leads provides dedicated paid trial batches of 10,000 verified records. We do not provide free samples or free datasets under any circumstances.
- Refund Policy: Due to the immediate electronic delivery and irreversible nature of digital database assets and campaign deployments, all digital data sales are final. Where data performance issues arise, Tech Support Leads honors its contractual replacement guarantees under Section 5.
Section 5 5. Data Hygiene, Guarantees & 75%+ Phone Connectivity SLA
Tech Support Leads employs continuous multi-step phone and email verification procedures to maximize data hygiene and deliver fresh B2B and B2C records. However, given natural corporate attrition, career transitions, and business restructuring, contact datasets inevitably experience decay over time.
Contractual 75%+ Phone Connectivity Replacement SLA: All commercial lead databases delivered by Tech Support Leads are backed by our contractual 75%+ Phone Connectivity Replacement SLA. If documented campaign call logs within fifteen (15) calendar days of data delivery demonstrate that verified telephone connectivity for delivered records falls below 75%, Tech Support Leads will promptly provide replacement records free of charge to meet or exceed the connectivity threshold.
EXCEPT AS EXPRESSLY SET FORTH IN A FORMAL WRITTEN STATEMENT OF WORK, ALL DATA PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ACCURACY OF EXTERNAL DIRECTORY LISTINGS.
Section 6 6. Limitation of Liability & Indemnification
IN NO EVENT SHALL TECH SUPPORT LEADS, ITS DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR DATA LOSS, ARISING FROM YOUR USE OF THE WEBSITE OR LICENSED DATASETS.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR SERVICES SHALL BE STRICTLY LIMITED TO THE AMOUNT ACTUALLY PAID BY CLIENT TO TECH SUPPORT LEADS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Indemnification by Client: Client agrees to defend, indemnify, and hold harmless Tech Support Leads, its officers, employees, and contractors from and against any claims, liabilities, damages, regulatory penalties, fines, or expenses (including reasonable attorney's fees) arising out of or related to: (a) Client's violation of these Terms; (b) Client's breach of any applicable privacy or telemarketing statute (such as CAN-SPAM, TCPA, GDPR, CASL, or DPDP Act); or (c) any marketing campaign conducted by Client utilizing data delivered by Tech Support Leads.
Section 7 7. Privacy, Cookie Governance & Data Rights
Our collection, processing, and protection of personal data are governed by our comprehensive policies, incorporated herein by reference:
- Please review our Global Privacy Policy for full disclosures on regulatory compliance with India DPDP Act 2023, EU/UK GDPR, US CCPA/CPRA, and Australia Privacy Act.
- Please consult our Cookie Policy for detailed cookie classifications and browser controls.
- Individuals and business professionals wishing to exercise statutory data rights or request removal from our databases may do so anytime via our dedicated Privacy Rights Request Center.
Section 8 8. Governing Law & Dispute Resolution
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. The courts located in West Bengal, India shall have exclusive jurisdiction over any legal proceeding or dispute that cannot be resolved amicably through good-faith mediation.
Section 9 9. Contact Us & Legal Notices
If you have any questions, concerns, or legal notices regarding these Terms and Conditions, please contact us at:
