Explore insights on outsourcing business processes, industry trends, and best practices.
The virtual call center industry has exploded in recent years. With more employees working from home than ever before, companies are turning to remote call center agents to engage with customers. By 2024, the virtual call center market is projected to be worth over $45 billion globally. As you build out your virtual call center, […]
10 Hacks to Building a Thriving Virtual Call Center in 2024 Read More »
Introduction: Playing a role in shaping the future of work and meeting the challenges of globalization. The BPO industry is on a great expansion spree and it is estimated to reach $466.2 billion worldwide by 2027. On the other hand, while it is often characterized by tremendous growth, there is also a lot of competition
5 Effective Strategies for Generating BPO Leads Read More »
As we’ve explored, labor arbitrage and wage cost differentials led many companies to initially pursue outsourcing partnerships. However, leading BPO providers like we offer far more strategic advantages that deliver greater value and innovation. Integrating Automation for Enhanced Productivity One way we optimizes BPO services is by leveraging cutting-edge automation and digital capabilities. Robotic process
Moving Beyond Labor Arbitrage for Strategic BPO Success Read More »
The whir of endless calls, the pressure of demanding targets, and the occasional difficult customer – it’s easy to understand why call centers, particularly within the BPO industry, grapple with notoriously high turnover rates. The costs are severe, loss of trained Employee Retention, repeated hiring and training expenses, and even impacts on team morale. However,
Call Center Employee Retention: Boost Engagement & Growth Read More »
Today, I am going to discuss “How to start a BPO call center in India?” So let’s begin… Business Process Outsourcing (BPO) is a thriving sector that relies on a large and proficient English-speaking population. The Indian BPO industry is worth billions of dollars and continues to experience significant growth. While the COVID-19 pandemic temporarily
How to start a BPO call center in India? Read More »
